#FAQ

#Who's responsible if my hosted app goes down or has a bug?

Akeneo manages the underlying Upsun infrastructure — the runtime, routing, TLS, and provisioning. You (or your partner) are responsible for the application code you deploy: its behavior, its dependencies, and keeping it running. If the platform itself has an issue, contact Akeneo support; if it's your application code, that's on you to debug and fix.

#Can I bring my own Upsun/Platform.sh account instead of the Akeneo-provisioned one?

No. Provisioning isn't self-service — Akeneo creates your Upsun organization and project (and an admin account on it) as part of the Extension Platform offering, billed through your Akeneo relationship rather than a separate Upsun contract.

#What languages/runtimes are supported?

Any language or runtime that Upsun itself supports. It's not limited to PHP or Node — those are just the languages used in the available demo apps.

#Where do I see what this is costing me?

Cost and usage data is available in your Akeneo customer portal — see the Help Desk for details rather than this documentation.

#Can I use this hosting for something unrelated to a PIM extension?

Yes. It's a general-purpose backend host connected to the PIM — running an Event Platform webhook receiver or a custom workflow with no PIM extension involved at all is just as valid a use case as hosting an extension backend.

#Can I use this to host a Custom App instead of an extension backend?

Yes. Custom Apps are a distinct concept from the four extension types, but they need a backend too, and the Extension Platform can host that just as well.